The 10 Best Online Mattress Company Warranties

What are the best warranties out there in the burgeoning world of direct-to-consumer online
mattresses?

I looked up as many as I could, and here are the results! Note that I only looked at mattresses that have a risk-free trial period of at least 75 days, and can easily be returned for free if you don't like it within that trial period.

One of the most important factors in a mattress warranty is how "deep" of a permanent indentation (sag) is considered to be a defect. In fact, I would say that's more important than the overall duration of the warranty, as long as it's at least a 10 year warranty -- in my opinion, you should replace your mattress at least every 7-8 years anyhow, if you sleep on it regularly, due to the "ick" factor. I won't consider a mattress that defines a defect as a sag of anything over 1.5 inches. 1.5 inches is "OK," but some are better. You may also want to note that I think mattress companies should have all the details of their warranty on their web site. I won't even give one consideration if it doesn't. I was somewhat surprised to find a couple major companies that said they had a warranty of a certain length, but didn't have any details on their web site. A customer shouldn't have to call you or email you to see what you offer in the year 2018.

Keep in mind that there were a lot of mattresses that didn't make this list!

This post is not for the purpose of ranking the comfort of a mattress, it's just for the purpose of reviewing their warranties. I don't even go into detail about the type of mattress! (Memory Foam, Hybrid, or Latex, etc.)

Prefer to watch & listen to me talk? - Here's the YouTube video on this topic.

DISCLAIMER:  I have tried my best to provide accurate information ; however, this list is intended to provide general information only, and is not guaranteed to be up-to-date. Details on mattresses can - and do - frequently change. I am not able to provide legal advice. Please check each mattress company's web site for details. Thanks.

With that said, here we go!

#10: Nectar Mattress & DreamCloud Mattress

I put these two together because their warranties are exactly the same!

Both Nectar & DreamCloud mattresses feature lifetime warranties, broken down into two segments -- For the first 10 years, they will replace the mattress at no cost to you if there is a defect. For the remaining life of the mattress (so long as you're the original owner) they will replace OR repair the mattress if there is a defect, at their discretion. During this "second phase," you will incur a transportation fee of $50 each way, but that fee will be waived if the defect is found to be legit.

They define an indentation of 1.5 inches or more to be a defect. That's acceptable, but not amazing. They would be much higher on this list if it was 1.0 or 0.75, because all other parts of their warranties are amazing!

#9: Bear Mattress

Bear has a 10-year full replacement warranty. If a mattress needs to be replaced due to a defect, Bear will cover any shipping cost to get the replacement mattress to you (though their web site doesn't explicitly state who pays to get the defective mattress to them). An indentation measuring 1.0 inch or more is considered to be a defect.

#8: Pacific Mattress Co.

Pacific Mattress Company has a 10-year replace-or-repair warranty. An indentation measuring 0.75 inches or more is considered to be a defect. Their web site doesn't explicitly state who covers shipping costs in the event of a warranty claim.

#7: Tuft & Needle Mattress

Each Tuft & Needle Mattress, whether you buy it on Amazon or on their web site has a 10-year replace-or-repair warranty. An indentation measuring 0.75 inches or more is considered to be a defect. Their web site doesn't explicitly state who covers shipping costs in the event of a warranty claim.

#6: Doze Mattress

Doze has a 10-year replace-or-repair warranty. An indentation measuring 0.75 inches or more is considered to be a defect. In addition to a normal replacement or repair for a defect, if you have a valid warranty claim, they give you the option of replacing your defective mattress with a more expensive one as long as you pay the difference in price. Their web site doesn't explicitly state who covers shipping costs in the event of a warranty claim.

#5: Voila Mattress

Voila has a 10- year replace-or-REFUND warranty (which is a little better than "replace or repair" - I
mean, I'd rather just get my money back than have a repairman come out or ship it somewhere for repairs!). An indentation measuring 0.75 inches or more is considered to be a defect. Shipping costs associated with a warranty claim are the responsibility of the purchaser.

#4: Spindle Mattress

Spindle has a 10-year replace-or-repair warranty. An indentation measuring 0.75 inches or more is considered to be a defect. Their web site doesn't explicitly state who covers shipping costs in the event of a warranty claim.

Spindle also has a "25 year Comfort Life Program." At any time during the first 25 years of ownership (for the original purchaser), you can buy a new comfort layer of latex for an automatic 30% discount from then-current prices directly from the manufacturer (this mattress features a top layer of latex). So, in addition to a pretty decent warranty, you can refresh your mattress a few years in for a very reasonable discount! (They also have a 365-night trial period.)

#3: Saatva Mattress

Saatva features a non-prorated 15-year warranty. This 15-year warranty has two phases:

- During the first two years of ownership, if a defect is present, they'll replace your mattress completely for free.
- During years 3-15, if a defect is present, they will completely repair and re-cover your Saatva. In this instance, the only cost to you will be a transport fee of $99 each way. (An indentation measuring 1 inch or more is considered to be a defect.)

That's OK, but here's where it gets better:

Saatva offers a "Fairness Replacement Option" -- in order to avoid any dispute, you can exercise this option anytime after the end of year 2. In this option, you can keep your original mattress and purchase a new one for this % of the original price you paid:

- Years 3-5: 30% (ie, a 70% discount)
- Years 6-10: 50% (ie, a 50% discount)
- Years 11-15: 75% (ie, 25% discount)

In essence, Saatva is trying to give you a major incentive to be in the Saatva club for a long time! Save that receipt!

#2: Layla Mattress

Layla has a lifetime replace-or-repair warranty. An indentation measuring 1 inch or more is considered to be a defect. You may need to pay a shipping fee of $50 if you have to send your mattress in for warranty service.

That's it! A really simple lifetime warranty, with protections against sags of 1 inch or greater.

#1: Alexander Mattress by Nest Bedding

To me, Nest Bedding (which includes all of their adult mattresses, including the all-foam Alexander Signature and the Alexander Hybrid) has the best warranty out there in the world of direct-to-consumer online mattresses . . . and in the eyes of this author, after checking out all of them, it's really not even close.

Nest Bedding has a lifetime replace-or-repair warranty. An indentation measuring 1 inch or more is considered to be a defect. Their web site doesn't explicitly state who covers shipping costs in the event of a warranty claim.

"OK, well, that's pretty good," you say, "but why did you say "it's really not even close?"

Great question, potential consumer . . . here's where it really gets good . . . read on!

In addition to the warranty itself, Nest offers what they call the "Lifetime Comfort Guarantee." Just like almost all direct-to-consumer mattress companies, they have a risk-free trial period; in this case, 100 nights. So, during the first 100 nights of ownership, you can return the mattress scott free and get all your money back, and not have to pay shipping, if you're dissatisfied for any reason.

But after the 100 days is where Nest really sets themselves apart. For the rest of the life of your mattress ownership, you can buy a different Nest mattress for a 50% discount, guaranteed! This would apply to a different size, or a firmer or softer model!

Say after 6 months -- or even after 20 years -- there is nothing defective but you just want to get a firmer or softer bed, you can for 50% off! Basically, over the life of ownership, you get 2 mattresses but only pay for 1.5! (Yes, you can only exercise the Lifetime Comfort Guarantee once per "purchased" mattress.)


Happy Mattress Shopping!

Some (but not all) of the above links are for mattress companies with which I have an affiliate relationship; that is, I earn a referral fee which helps to support this blog and my YouTube channel if you visit one of these websites and subsequently buy (and keep!) the product. In addition, other links on this blog are considered to be "affiliate links" (such as the links to products through Amazon) and I am paid a referral fee if you click one of these links and subsequently make a purchase. This costs you nothing. All opinions are my personal reviews and preferences, and do not represent the opinion of any particular company. Thanks for your consideration.

Voila Mattress Review

NOTE: On Jan. 24, 2020, I was notified that the Voila affiliate program has closed. It is possible that the company has gone out of business, but I can't verify this. Please consider this review to be informational only until further notice.

+++

Voila!

It's the Voila Mattress!!!

I was fortunate to be able to recently review a Voila Mattress. Voila calls itself "The first showroom-quality hybrid performance mattress in a box." Will it live up to that description? Let's find out!

My Voila mattress review video! Watch this, and/or
read on for full details . . .

If you head on over to Voila's website, the first thing you might notice is layers! As in, the Voila has lots of them . . . 12 to be exact. The layout of these layers can vary a little based on the firmness level that you choose: plush, medium or firm. According to the company, the plush comes in at 3.5 on the firmness scale (where 10 is the most firm), the medium comes in at 6, and the firm comes in at 8.5. I personally reviewed the medium, and would say it rates at about 7 to 7.5 on the firmness scale (I'd imagine that the "firm" is very firm!).

It definitely comes in a box!

Regardless of firmness level, all Voila's have many things in common. They start with a thin, breathable cover with mesh sides. This allows for good air-flow, which is a feature you'll like if you sleep hot. We were never once hot! Next will be some combination of quality memory foam and Talalay latex (Talalay is also arguably the most breathable latex around). These provide great pressure relief and comfort.

Each Voila also has what they call the "triple layer edge support." This is an additional, very sturdy foam that runs all the way around the edges (thicker on the sides than the ends). The idea is to support you when sitting on the edge, and it does this well. In fact, I was told by a Voila representative that they had to design a special machine to compress it and get it in the box -- needing more compression that most bed-in-a-box mattresses! I can imagine it does take a lot of compression, with all those layers! Note that because of this, the coils do not run all the way to the edge of the bed. You will be perfectly well supported sitting on the edge, but it won't have as much of that "bouncy" feel if you sit on the edge.

The nice, white box was beat
up a little in transit, but the
product was just fine.

Finishing it off, of course, the bottom of the mattress has individually wrapped pocketed coils in a zoned structure so that the heaviest parts (such as hips) get the most support. This is the main thing that differentiates a hybrid from an all-foam mattress, and provides some bounce, but not as much as you would find in an all-coil mattress.

There aren't a whole lot of internet-only hybrid mattresses out there (I only know of about 4 or 5, not counting the budget mattresses on Amazon that really are in a different category.) Of this group of 4 or 5, Voila is the least expensive that I know of, as of the date of publishing (after using coupon code "dugroz10" to get a 10% discount).

My wife and I slept on it for over 2 weeks (almost 3 weeks -- I don't recall exactly how many days, but more than 14)! Here's how it stacks up.





Time for the rankings!!!

HOW MANY STARS???

I will rate each category on a 5-Star Scale, where 5 is the best.

Construction: 4.25 stars

The Voila mattress is very heavy! (130 lbs for a queen) That’s a good thing in some senses – good in that it won’t move around on the bed, though a little difficult to move room-to-room once out of the box (my wife and I got it up the stairs after it was unboxed!). It also means that the construction didn’t go cheap. Simple yet nice cover that is very flexible. The cover does have seams but they are well stitched.

The overall construction is very complex and robust with the 12 separate layers.

Noise: 5 stars

There is no noise. None.

Smell: 4 stars

There was no off-gassing or chemical smell, but the "new mattress smell" did last about 2-3 days after the unboxing.

Feel: 4.5 stars

The feel is quite nice. Laying on the top layer is pleasant and you feel like the mattress is taking good care of you.

It has kind of a “flat” feel but that’s not a bad thing. What I mean is that the "hug" is fairly minimal. If you prefer to "sink in," look elsewhere. I should mention that I tried the medium, but I would guess even the plush isn't something where you totally cave into the mattress.

Note with the Voila you should be using a thin, flexible mattress protector. If you use a quilted protector, you are actually taking away from one of the best aspects of what this type of mattress brings to the table.

Motion Transfer: 4 stars

There is some motion transfer across the surface of the mattress, but not all that much. I change positions frequently, and my wife, Debbi, said I didn't bother her during our time on the Voila.

Support: 4.5 stars

"Support" does not mean the same thing as firmness. This gets into tricky-to-describe territory, but means things like keeping your spine in alignment. Does the firmness feel even, as opposed to lumpy or firm in spots without being firm in other spots? This is always subjective. I am a back sleeper primarily but also sleep on my side some.

Voila has the support that  I would expect from a hybrid mattress. My spine feels well aligned, and the firmness is even. There is the “5-zone” layering of the construction, but this is done in a way that doesn’t detract from anything. It’s got the right balance of sink & support.

The only reason I didn’t give 5 stars here is because it doesn’t have quite as much responsive “push-backness” (my own, made up word) as it would need to in order to get the perfect score. I think if the top layer had been latex (the latex layer is the 3rd one down) this would have been better. Don’t get me wrong, it’s really good in the support department, just not perfect. Of course, this is an area where different people will feel things differently.  

Check out the Voila's zoned coils and mesh sides.

Pressure Point Relief: 4.5 stars

I need my hips and shoulders to sink in some, but not too much. Voila does well here. It’s also a bonus that you can balance this with support by making your own choice of soft, medium, or firm (I reviewed the medium).

Conformity: 4.0 stars

What am I looking for in conformity? I want something that feels firm where it's supposed to feel firm, and soft where it's supposed to feel soft. That's a tall order (or a $5,000+ mattress), but let's at least get as close as we can. I want something that conforms to my body locally, but not globally. In other words, I want to sink into my mattress just a bit -- maybe an inch or two, but I don't want a giant valley to be formed while the mattress tries to accommodate my whole body. The goal is a happy medium between sinking in and floating on top.

This is a big deal for us because I weigh quite a lot more than Debbi.

Voila did fairly well here. I would say the area that the noticeable “sink down” extended away from my body was about 6-8 inches. This was minor enough that it didn’t bother her.

There was no unwanted rolling, she didn't roll into me during the night, and the “hug” of the mattress had a good balance between sinking in a bit, but not being enveloped. This is something of a preference item as well that will vary from person to person.

Customer Service: 5.0 stars

I was able to both email and speak with a very nice representative of the company. I didn't see any horror stories online about the return process, they all seemed fairly smooth.

It’s also worth noting that while the specific Voila brand is fairly new, the underlying company has been in the business of manufacturing mattresses for 25+ years. They actually have most of their experience in the world of medical mattresses. I only point that out because it adds comfort that it’s a company that should be around a long time.

Shipping:

I don't give a star-rating to shipping, but shipping is free (you can pay extra if you choose to have expedited shipping or delivery on a weekend or holiday). It is delivered by UPS or FedEx, it only took 2 full days to arrive in my case, and I just did the standard shipping! (I ordered on a Monday, and it arrived late afternoon on Wednesday). It comes in a box, compressed. There is no cost to you if you decide to return it during the trial period.

Other info worth mentioning:

The Voila has a 10 year warranty. The warranty kicks in with ¾ of an inch or more of sinkage or indentations. This is very good (most warranties only kick in with 1.5 inches or more – a few of the more forward-thinking companies have it at 1 inch, but to start the warranty at ¾ of an inch is great!).

There is no proprietary foundation, you can place it on any solid surface, a sturdy foundation, or a bed that comes with slats like a platform bed. We have ours on the Zinus Quicksnap Platform bed -- which I reviewed separately here.

OVERALL SCORE:

4.4 stars
(out of 5)

Summary:

PROS:
- The "hybrid feel"
- Heavy, sturdy quality
- Circulates air very well due to construction and mesh sides
- Good cover feel
- 100 night no-risk trial period with free shipping
- 3 choices for firmness
- One of the best prices in the hybrid world

CONS:
- Rather difficult to move the mattress around (for example, when rotating or moving to a new room) as it is quite heavy. This is likely the case with most hybrid mattresses.
- The mattress is not entirely made in the USA.

Final Thoughts:

The Voila Mattress strikes a nice balance between top-end quality and price. You can find cheaper mattresses (such as Amazon budget mattresses), but they won't be as nice or last as long. You can find slightly nicer mattresses, but they will be more expensive! Plus, with the 100 night in-home trial, you're not out anything but time if you decide you don't like it. 100 days is more than enough to make that determination.

If for some reason you don't feel like Voila can be your every-night mattress (and it certainly can!), it would make a killer guest-room mattress. After we tried it out for over 2 weeks, my father-in-law came to our home for a visit and slept on it for 4 nights. He really liked it and said it majorly increases the desirability of making our house a pit-stop in the future. It's also highly likely to hit a "sweet spot" that appeals to all different kinds of people, so would be great for a guest room, rental cabin, etc. that has many different folks coming through (assuming the medium firmness).

The Voila has a feel that is truly part memory foam, part innerspring. I guess that's what hybrid is all about! I can definitely recommend it.


Prices & Discount Info:
If you decide to try out the Voila, use coupon code "dugroz10" at checkout and you will get a 10% discount! In fact, not only will you benefit by getting a discount, it also helps out my blog and YouTube channel just a bit!

The first number below is the "raw price" and the number in brackets is the net price after the 10% discount -- coupon code "dugroz10"


Twin: $699 [net $629]
Twin XL: $799 [net $719]
Full: $999 [net $899]
Queen: $1,199 [net $1079]
King: $1,499 [net $1349]
Cal King: $1,499 [net $1349]

(Note: Prices were updated as of 06/10/2017. As of last update, all firmness levels have the same price. Always check prices on the manufacturer's web site as prices can change.)

What do you think? Feel free to share any comments! If you have questions, feel free to ask and I will try my best to answer.

Unboxing my Voila.

I was provided with a Voila mattress in exchange for my review. If you use my coupon code when buying a Voila, I earn a small referral fee which helps to support this blog and my YouTube channel. In addition, other links on this blog are considered to be "affiliate links" (such as the links to products through Amazon) and I am paid a small referral fee if you click one of these links and subsequently make a purchase. This costs you nothing. All opinions are my personal reviews and preferences, and do not represent the opinion of any particular company. Thanks for your consideration.